RETURN POLICY

At Merit Hair, we make high quality braided wigs and also guarantee total customer's satisfaction for all our products. We make it a priority to ensure customer's satisfaction.

In some rare cases in which a wrong order is sent due to human error, there is an option for return or exchange provided the following terms and conditions are met:

• • All orders must be returned in the original state and package without cutting the lace.
• • All returns/exchanges must be made within 24-48 hours of receiving the package. It is recommended to return with a tracking number as we are not responsible for lost items.
• • Exchanges are available for products of an equal value and there is a partial refund if a lesser value is preferred.
• • If item is damaged by clients, we will not accept any exchange or process any refunds.
• • Customized orders cannot be returned or exchanged under any circumstance.
• * Note that whenever there is a mistake from our end like shipping out a wrong or different package, we take total responsibility for the return shipping; otherwise, shipping cost will be paid by the customer.
• Total refund can only be done ONLY if there is inaccuracy from our part; if not, the initial shipping cost will be deducted before issuing a refund. MERIT HAIR will not cover the cost of shipping for an exchange.