We ship worldwide through DHL Express when there is total confirmation of order and payment. All packages can be tracked it has been shipped and a tracking number is generated. The tracking number will be sent via email.
Delivery time varies depending on the destination. It may take 3-5 working days in some cases or longer. Orders can only be shipped during working days and not weekends.
Processing Time
All the braided wigs are 100% hand made and it requires some amount of time to be ready. It is recommended not to wait until last minute before placing your order to give room for unanticipated delays. If you have a specific time frame please contact us to confirm before placing your order.
Shipping Delays
We are not responsible for shipping delays caused by bad weather ,holidays or carrier. Please bear in mind that any holiday that falls under a working day will not be applied when calculating shipping time. We trust our courier service for which delivery and if the shipment is delayed, we cannot refund shipping costs because it is beyond our control. In some cases,delays can be caused by your country's customs. In this case,both Merit Hair and the carrier do not have control over how long the package will be held by customs.
Taxes
Certain countries may apply taxes over the packages shipped. We suggest making confirmations because Merit Hair does not cover any additional charges. We are not responsible for additional charges incurred like custom fees,import duties or any other additional charges which are to be collected at the time of delivery by the carrier.
Address
Please do not leave P.O boxes as your address because DHL will not deliver to P.O boxes, all parcels must be signed for, they will not be left at the door.
WRONG ADDRESS DISCLAIMER.
Please check your shipping address very CAREFULLY when placing order.If a parcel is returned due to incorrect address you will be charged for any additional shipping charges. If you want to change your shipping address, please send an email to merithair@gmail.com
